Privacy policy

1. framework

At Tecnifar- Indústria Técnica Farmacêutica, S.A. (hereinafter Tecnifar), we respect the relationships we have with you, and we consider it extremely important to protect the privacy of all individuals whose personal information we process. Therefore, as Data Controllers, we work daily to ensure the best levels of security and to provide you with up-to-date information on how we process your data, respecting the legislation in force on the protection of personal data.

This Privacy Policy regulates the processing of Personal Data in connection with the use of the website https://tecnifar.pt (hereinafter the website).

2. Purpose and lawfulness of processing

As Data Controllers, we share with you through this Policy information on how we process this data for the purposes of managing the operation and use of the website, managing the contractual relationship, managing applications, pharmacovigilance, responding to requests for information, as well as managing the usual activities of the pharmaceutical industry, such as complying with legal obligations and disseminating quality information that contributes to improving the healthcare provided to citizens, adapting products and services to the needs and interests of the Customer/User.

It is on the basis of your consent, Tecnifar’s legitimate interest, compliance with legal, contractual and pre-contractual obligations, as legal grounds, that we process the data covered by this policy.

3. Data collected

As part of our activity, we may process the following personal data collected through our questionnaire:

  • Name;
  • Contact details (postal address, telephone number and/or e-mail address);
  • Data about interests and preferences (such as health conditions and subjects about which you transmit or request information through the website or have indicated as an interest);
  • IP address;
  • Date and time of access;
  • Content of the request;
  • Access status/https status code;
  • Volume of data transferred;
  • Browser, language setting, browser version and operating system;
  • Data on adverse events within the scope of Pharmacovigilance(to find out more, please consult our Privacy Policy on Pharmacovigilance);
  • Cookies (to find out more about cookies please consult our Cookies Policy);
  • Professional Data (to find out more please consult our Privacy Policy for Healthcare Professionals);
  • Selection and Recruitment Data (to find out more please consult our Selection and Recruitment Privacy Policy);
  • Other personal data that the user voluntarily provides in the course of the relationship.

This website is not intended for individuals under the age of sixteen (16), unless provided by a parent or legally recognized guardian. If you provide us with Personal Data of individuals under the age of sixteen (16), you represent that you have the appropriate authority to do so and that you can demonstrate such authority to Tecnifar upon request.

At the same time, if you provide us with or allow us to collect personal data relating to another person, you are informing us that you have the authority to share that data and that you allow the data to be used as described in this Privacy Notice.

4. How the data collected is used

The data we process is strictly necessary for the purposes for which we intend to process it, namely:

  • comply with the legislation in force, as well as other rules, regulations, guidelines and codes applicable to the sector of activity and/or professional activity;
  • comply with the demands or requests made by Regulatory Entities, local and foreign Police Authorities, Courts and other Public Entities;
  • to protect the vital interests of the data subject or another natural person, or for reasons of public interest;
  • report security issues;
  • report any adverse reactions or adverse effects;
  • respond to contacts and requests for information sent by users via the website;
  • tailoring services and/or products to the user’s needs and interests;
  • manage the contractual relationship and provide the contracted services and/or products;
  • manage applications submitted through our website;
  • with the user’s consent, to present services and/or products, advertising and direct marketing (including by means that allow messages to be received independently of the recipients’ intervention);
  • investigate and take action against users who violate the rules or engage in behavior that is illegal or harmful to third parties;
  • improve the design, content and digital services that are of most interest to our users;
  • audit, analyze data and conduct research to enable Tecnifar to provide and improve its digital platforms, content and services;
  • monitor and analyze trends, uses and activities related to our products and services, seeking to improve them and the design of our platforms;
  • conduct our business in order to comply with our legal obligations and our legitimate interests in maintaining our business.

We may, for any of the purposes described, aggregate the personal data that the data subject provides on this website with the data that they have or will provide on other websites owned by Tecnifar.

The possible provision of links to websites external to the Tecnifar website does not imply any assumption of responsibility in relation to such websites and their content, and therefore this Privacy Policy does not apply to them.

5. Data retention

We will retain your Personal Data for the period strictly necessary for the purpose(s) for which it was obtained and as described in this Privacy Policy. The criteria used to determine our retention periods include:

  • Deadlines described in the terms of the legislation in force;
  • Period of time during which we have an ongoing relationship with you and provide you with the website;
  • Compliance with legal obligations to which we are subject.

Since the data has been entered by the data subject, Tecnifar assumes that it is true and accurate.

6. Transmission of personal data

In pursuit of the purposes initially described, Tecnifar may need to share information with other Group companies, partners with whom we collaborate in relation to specific products or services and regulatory authorities. Tecnifar may also use external entities to process all or part of your personal data, as permitted by law. These entities are obliged, under the terms of the contracts entered into, to keep confidential and guarantee the security of the data to which they have access for this purpose, and may not use this data for any other purpose or relate it to other data that they own. Tecnifar will ensure that these entities act in accordance with our instructions and in strict compliance with our guidelines, taking all technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, as well as ensuring a level of security appropriate to the risks inherent in the processing and the nature of the data to be protected.

7. International data transmissions

Whenever we have to transfer personal data to a country outside the European Union or an international organization, we will first analyse the admissibility of the transfer, ensuring that technical and organizational security measures are adopted, and we will apply the standard data protection clauses adopted by the European Commission.

8. Treatment safety measures

Tecnifar implements security measures of a technical and organizational nature necessary to guarantee the security of the personal data provided to us, in order to prevent its alteration, loss, unauthorized processing and/or access, taking into account the current state of technology, the nature of the data stored and the risks presented by the processing. We have implemented specific procedures for collecting, processing and circulating information.

9. Data subjects’ rights

In compliance with and to the extent of the provisions of the applicable legislation on the protection of personal data, the data subject may, at any time, withdraw their consent without compromising the lawfulness of the processing carried out on the basis of the consent previously given, as well as exercise the rights of access, rectification, erasure, portability, limitation and opposition to the processing of their personal data, by means of a written request addressed to Tecnifar’s Data Protection Officer through the contacts described in the following point.

Under the terms of the law, the data subject has the right to lodge a complaint regarding the protection of personal data with the competent supervisory authority, in the case of Portugal, the National Data Protection Commission (CNPD).

10. DPO contacts

If you would like further information or clarification on this Privacy Policy or how we use your personal data, please contact Tecnifar’s Data Protection Officer by e-mail: DPO@tecnifar.pt and/or from the address: Rua José Da Costa Pedreira, N.º 11 – B – Torre Sul, 1750-130 Lisboa.

11. Changes to the Privacy Policy

Tecnifar reserves the right, at any time, to amend, add to or revoke, in whole or in part, this Tecnifar Website Privacy Policy, always in compliance with the General Data Protection Regulation (GDPR) and other applicable legislation. Without prejudice, Tecnifar undertakes to announce any changes on the website, at which point they become effective.

12. Additional information

In addition to the Tecnifar Website Privacy Policy, you are also advised to read our Privacy Policy for Healthcare Professionals, Privacy Policy in Pharmacovigilance, Selection and Recruitment Privacy Policyas well as the provisions set out in Terms and conditions and Cookie Policy that we make available.